Pop Quiz For Waiters And Waitresses

I eat out often. My job requires me to work long hours, sometimes starting before breakfast and ending long after supper. Therefore I eat out a lot. I take different people out to lunch nearly everyday. We eat at many different types of restaurants, and interact with many different types of wait personel. I am a very genorous tipper and expect services to be rendered in the same manner that I provide to my customers. Somewhere along the way, there seems to be a lack of communication between what I expect and what they provide. Therefore I thought I would create a quiz for Waiters/Waitresses to take, just to see if your line of thinking might somehow parrallel mine. You may answer the questions if you wish and leave a comment about your experiences and also add your own questions if you please.

1. As customers arrive do I:
  a) Run for the hills.
  b) Keep talking on the phone.
  c) Greet them enthusiastically, with a smile and ask them how many are in their party.
  d) Tell them that we are very busy and you might want to go somewhere else.

2. If my customer asks for a table instead of a booth do I:
  a) Tell them that is not an option.
  b) Re-arrange my place setting sheet to accommodate their request.
  c) Tell them to find one on their own.
  d) Look at them like they are stupid.

3. When I seat my customers do I:
  a) Just walk away.
  b) Throw the menus down and walk away like I am pissed at the world.
  c) Keep talking to the headset I am wearing, paying no attention to my customer.
  d) Show the customer to the table and wait till they are seated, and tell them someone will be there soon to take their orders.

4. As I approach my customers table do I:
  a) Introduce myself and ask them what they would like to drink.
  b) Walk up smacking my gum, blowing a bubble and ask what do you want to drink.
  c) Make them wait ten minutes before asking them what they want to drink.
  d) Write their drink order down because I am to stupid to remember the order.

5. When preparing their drink order, if I forget what it was do I:
  a) Just make something anyway.
  b) Guess at it.
  c) Walk back to the table, apoligize, and ask for the order again.
  d) Wait till I go back for their food order and ask again, blaming it on someone else.

6. When I pour a glass of tea do I:
  a) Add 3 pieces of ice and then add tea.
  b) Fill glass up with ice and then add tea.
  c) Put no ice in glass, just add drink.
  d) Leave it on the counter for ten minutes before taking it to the customer.

7. When I taking the customers order do I:
  a) Write it down.
  b) Try to memorize it, knowing full well I can't even remember my own name.
  c) Write it down, and if it gets confusing, ask questions to correct it.
  d) Order a doublemeat cheeseburger for him because he's fat.

8. While waiting on the order to be prepared do I:
  a) Return to the table to see if the customer needs a refill on their drink.
  b) Just keep visiting with the other staff.
  c) Go hide somewhere so the customer can't get my attention to say that they need a refill.
  d) Take a smoke break.

9. When I take the order to the table do I:
  a) Ask who ordered what.
  b) Just place anything in front of anyone.
  c) Remember who ordered what and put the correct food down in front of the correct person.
  d) Dump everything in the floor and start all over.

10. After customers recieve their order do I:
  a) Walk away swiftly.
  b) Ask patrons if they need anything further at the moment, and if everything looks correct.
  c) Ask if they need anything else and then forget about it.
  d) Look at what they ordered and tell customer that it looks like crap.

11. While customers are eating do I:
  a) Set on the seat beside them and annoy the crap out of them.
  b) Check back and see if they need anything promptly.
  c) Never go back and check on them.
  d) Walk past them a few times never acknowledging their presence.

12. When customers have finished with their meal do I:
  a) Make them wait for 30 minutes before taking them their check.
  b) Ask customer if they need anything more and give them their check.
  c) Take them their check and tell them tips are appreciated.
  d) Tell them their check was lost and they are having to reprint it and ask them what it was that they ordered again.

Now folks, I know that never every establishment doesnt't have the same operating procedures as their competitor might have. I also know there might be different factors that need to be applied to recieve quality service. Such as how busy it is, whether it is a McDonalds type place or a Chilis, or Del Friscos. I seem to see a better service at a more pricey establishment. But to me, it should not matter. If I treated my customers in the same manner that  have been treated in places that we visit daily, I would not be working ever, and I mean EVER. I may be wrong by doing so, but I tip my waiters/waitresses based on the level of service they provide to me. Most, if not all, answers have happened to me at one time or another.
WW